Gardening with Ivybae Care

CQC is the independent regulator of all health and social care in England. They are given powers by the government to register, monitor and inspect all health and care services. The Care Quality Commission carried out an inspection of Ivybae Care. This is a summary of what they found. About the service Ivybae Care is a domiciliary care service that supports adults in the community who require assistance with personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care – e.g. help with tasks related to personal hygiene and eating. They also consider any wider social care provided. At the time of the inspection, 35 people were using the service. People's experience of using this service People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People felt safe and supported by staff in their homes. Comments included, "The carers are wonderful. I am very happy with them. They keep me safe." A relative commented, "We are so happy with the care [person's name] receives. [Person's name] wouldn't be able to live at home without them. From the start, a really good package of care was put in place, which meets [person's name] needs, he is definitely safe. Cannot fault the carers." Staff demonstrated an understanding of what might constitute abuse and knew how to report any concerns they might have.